Yes, you still have the right to return your purchase to Home Depot even if you lost your receipt, as Home Depot can still find your purchase in their system. However, in order to do this, you must provide your valid government issued photo ID.

Home Depot’s Return Policy

First of all, you should be aware that if your purchase at Home Depot is new and unopened, you have the right to return it within 180 days of purchase (unless specified in their Return Policy Exceptions). However, please note that if you use a Home Depot Commercial Revolving Charge (or Home Depot Commercial Account) to pay for your purchases, then you have 365 days from the date of purchase in order to receive a full refund (if this is also not indicated in the Return Policy Exceptions).

Thus, if you have a receipt then the return will refunded in cash, exchanged or credited to your account. Please note that refunds will be made to the original form of payment unless otherwise specified in the Return Policy Exceptions. Important! Refunds for purchases made with a store gift card will also be returned in the form of a store card.

What can I do if I have lost my Home Depot receipt?

Of course, the receipt is important if you want to return your Home Depot purchase, but even if you lost it, it won’t be a problem. Home Depot can still find your purchase in their system as receipts for purchases made with a debit or credit card or check can be found in the system within 30 days of the purchase. Also note that if you made purchases using a Home Depot credit card, The Home Depot Commercial Revolving Charge or The Home Depot Commercial Account, receipts can be retrieved even within 365 days of the purchase date!

If you made a purchase using a credit or debit card, Home Depot will be able to find your purchase in the system within 90 days. If you paid for your Home Depot purchase with cash, you will most likely be able to get a Home Depot Card.

Important! Make sure you bring a government-issued photo ID with you when making your Home Depot purchase refund as shop’s employees will need proof of identity in order to track your purchase in the system.

How can I return an item to Home Depot?

If you want to return an item to a Home Depot store, you can use one of three options:

Returning to store in person

The first and most obvious option you can use is to return the item directly to the Home Depot store. You must have a valid driver’s license or government issued photo ID for non-receipted returns at Home Depot. Also note that the Home Depot uses a third-party fund verification system and all returns are subject to system verification approval.


Another option you can use is returning via home-pickup. If you would like to return an item, call Home Deposit Customer support at 1-800-430-3376. This way, the experts can help you get your UPS return and plan for receiving the returned items at any time that suits you.

Returning to the Home Depot Design Center

If you made a purchase at the Home Depot Design Center, you can also return it there. Also note that if you purchased something at or one of the warehouse stores, they cannot be returned to the Home Deposit Design Center. Also remember that products you purchased at the Home Depot Design Center can only be returned there.

This way, you can easily return your purchase if you have your receipt and government-issued ID. However, even if you have lost your receipt, you can still get your purchase back in accordance with the terms and conditions of Home Depot.